AV Studio LLC · Updated October 18, 2026
Your Brand. In Every Hand.™ Here is what to expect when we turn your approved artwork into custom products.
Your order, managed by AV Studio
AV Studio LLC coordinates your artwork, order details, production and fulfillment. We work with independent production partners who may print and ship directly to you. AV Studio remains your point of contact for order questions and issues. These terms apply to custom printed products; separately purchased design services follow their written scope.
Quotes, pricing and payment
Product listings and package prices are starting offers unless identified as a fixed, fully specified package. Your written quote or order confirmation identifies the product, quantity, print program, included services, shipping and applicable charges. Changes to an accepted order require a revised quote and your approval. Production begins only after required payment, complete order information and final artwork proof approval. Credit terms are available only by prior written agreement; placing an order does not establish credit terms.
What your package includes
When stated in your offer, cup packages include the specified printing, setup and standard shipping to one eligible U.S. address. Lids, straws, additional print colors, artwork services, physical samples, color matching, smaller-than-minimum runs, split shipments, freight services and expedited shipping are additional unless expressly included. Charges are disclosed for approval before the related work or service proceeds. Supplier trade codes and factory price lists are not AV Studio customer pricing.
Submitting your order
Provide your name or business name, contact details, product and size, product color, quantity, imprint colors, artwork, shipping address and required arrival date. Include your AV Studio quote or order number in follow-up messages. A submitted inquiry, checkout receipt or requested event date does not by itself confirm inventory, a production slot or delivery by that date. We will contact you if a specification or price requires correction; any additional charge or substitution requires your approval.
Artwork requirements
For spot-color printing, true vector AI, EPS or PDF artwork is preferred. Convert fonts to outlines and provide the intended layout, print colors and placement. A PDF or AI extension alone does not make a file vector. Raster files such as PNG, JPG, TIFF or PSD require review; 300 pixels per inch at final print size is recommended where the selected process supports raster artwork. Use the product-specific imprint template supplied by AV Studio when requested. Low-resolution files, embedded bitmap images, typesetting, redraws or layout changes may require additional time and a separately approved artwork charge.
Artwork ownership and permission
By submitting artwork, you confirm that you own it or have permission to reproduce it and authorize AV Studio and its production partners to use it to fulfill your order. We may decline artwork that cannot be lawfully reproduced. Logos and mockups shown as examples illustrate customization and do not imply endorsement by the logo owner.
Proof approval: check every detail
Review spelling, numbers, dates, logos, artwork placement, imprint colors, product size and color, quantity, delivery address and other order details before approving. Digital proofs show layout; screens and mockups do not guarantee an exact physical color, scale or finish. Your written or electronic approval authorizes production of the approved work. Customer-approved spelling, layout or content errors are not grounds for a free reprint or change-of-mind refund. A revision requires a new approval and may move the production schedule. Approval does not waive remedies for a material printing error, defect or product that differs from the approved order.
Production time and deadlines
Your order confirmation provides the applicable estimated production or ship date. Production time is separate from shipping transit time and is measured in business days, excluding applicable weekends and production-facility holidays. Missing information, unresolved payment, artwork changes or late proof approval can move the schedule. Tell us about a firm event deadline before ordering so we can check availability. If we cannot meet a stated shipment time, we will notify you, provide the available revised timing and obtain any required agreement to the delay or provide the cancellation and refund remedy required by applicable law.
24-hour and rush production
Rush or 24-hour production is available only for eligible products after AV Studio confirms stock, production capacity, artwork readiness and the schedule in writing. It is not a storewide promise. Any offer described as free 24-hour service applies only when expressly included in your confirmed order. “24-hour” refers to an eligible production or dispatch service, not delivery within 24 hours. AV Studio will confirm your submission, payment and proof-approval deadlines in Eastern Time. Production-ready vector artwork on the required template may be mandatory; design work, revisions, multi-color work or full-color printing can make an order ineligible. Missed deadlines can move the ship date. Rush production and expedited shipping are separate services, with charges quoted for your approval. We will not automatically charge for a rush upgrade.
Color, placement and product variation
Slight differences in cup shade, imprint appearance and placement may occur between batches or reorders. Printing on colored products can change the appearance of ink; exact color matching is available only when expressly agreed for the selected product and process. Multi-color screen printing may have registration movement; product-specific tolerances will be disclosed where relevant. Some partner programs allow approximately 1/16–1/8 inch on plastic and up to 1/4 inch on foam; your confirmed specifications govern. Tapered surfaces can alter the appearance of geometric artwork. Minor disclosed manufacturing variations may occur, but materially incorrect products, damaged items and printing outside the agreed specifications remain eligible for review.
Cup sizing, QR codes and care
Advertised ounce capacity generally refers to nominal or brim-fill capacity, not a recommended serving size with room for ice, foam or a lid. Confirm the usable size and lid compatibility before ordering; request a sample when fit is critical. Small text and QR codes require special review because curvature, contrast and print tolerances can affect readability. Digital proof approval alone does not verify that a printed QR code will scan. Follow the care and temperature-use instructions for your specific product. Disposable cups are not represented as dishwasher-safe or intended for repeated use.
Quantities and reorders
Minimum quantities vary by product and printing method. Clear PET minimums are 1,000 cups for one color, 5,000 for two colors and 10,000+ for three to four colors, unless your written quote states otherwise. Any permitted overrun or underrun and its billing treatment must be disclosed in your quote and approved; a shortage is not automatically treated as a complete order under this policy. Reference your previous order when reordering. Pricing, stock, setup or reorder charges and timing are reconfirmed; no automatic waiver of setup fees is promised.
Shipping and direct fulfillment
Orders may ship directly from one or more AV Studio production partners within the United States. Shipping origin, carrier and service depend on the product, package size and destination. Standard shipping is included only where your offer expressly states it and only to an eligible address. International delivery, local pickup and special delivery arrangements are not available unless separately confirmed in writing.
Shipping estimates and event dates
Production time and carrier transit time are separate. Estimated ship dates are not arrival guarantees. Share your firm arrival deadline before ordering. Weather, carrier disruptions and other circumstances can affect transit after dispatch. AV Studio does not offer a blanket carrier-arrival guarantee, but we will assist with tracking, loss, damage and available carrier claims. A carrier delay alone does not automatically cancel a correctly produced custom order; any refund due under an applicable service guarantee or law will be handled accordingly. This does not remove your rights for non-delivery or an unfulfilled order.
Addresses, split shipments and freight
You are responsible for checking the delivery address and any delivery-access requirements in your order confirmation. Customer-requested address changes, rerouting or redelivery may cost extra and require approval. Different artwork, products or production facilities may ship separately; combined packing is not guaranteed. Multiple destinations, customer-carrier accounts, residential or liftgate freight services and expedited delivery require a written quote. Do not send shipping labels or schedule pickup without our confirmation.
Shipment delays before dispatch
If we cannot ship within a stated shipment time, we will notify you, explain the available revised timing and obtain any required consent to wait. If you choose not to wait, or the required consent is not obtained, we will cancel and promptly refund the affected unshipped merchandise as required by law. A custom-order or final-sale clause does not override these rights.
Receiving your order
Inspect your shipment promptly. Keep the products, cartons, labels and packing material if anything is missing or damaged. contact AV Studio with your order number, photos and affected quantity so we can investigate. Report product defects, printing issues or shortages within 30 calendar days of receipt; report transit damage or suspected loss as soon as possible because carrier claim periods may be shorter. This reporting request does not shorten any non-waivable legal rights.
Custom products and change-of-mind returns
Custom printed products are made for your approved order and are not eligible for change-of-mind returns, exchanges or refunds after final proof approval and production authorization. This includes customer-approved spelling, wording, layout, size, color selection or other approved details. This restriction does not apply to a material defect, AV Studio fulfillment error, non-delivery or a refund required by law.
Cancellation and changes
Submit cancellation or change requests in writing through our contact form as soon as possible. Before final proof approval, we will confirm whether cancellation is possible and identify any separately approved design work, samples or other nonrecoverable work already completed. After approval, production may start immediately; changes or cancellation cannot be guaranteed. If a change is possible, additional costs and timing require your approval. Any amount retained must relate to agreed, completed or nonrecoverable work and remain subject to applicable law. Supplier cancellation rules do not eliminate a refund that you are legally entitled to receive.
Defects, incorrect printing, damage or shortages
Please contact AV Studio within 30 calendar days of receipt with your order number, a description, photos and the affected quantity. Keep the goods and packaging available for inspection. We will compare the issue against the approved proof and confirmed specifications and coordinate an appropriate replacement, reprint, refund or other remedy. The remedy depends on the verified issue and your applicable rights; approval of a proof does not excuse a product that materially differs from it. Customer-approved artwork errors and minor variations within agreed tolerances are not treated as production defects.
Returns and refunds
Do not send merchandise to AV Studio or a production facility without written return authorization and the correct return instructions. For a verified defect or fulfillment error, we will provide any required return or inspection instructions and cover required return shipping. Do not discard affected goods while a claim is being reviewed. Approved refunds are issued to the original payment method where possible; your payment provider may take additional time to post the credit. Legally required refunds will be issued within the applicable deadline.
Your rights and contacting us
These terms do not limit rights or remedies that cannot lawfully be excluded. To request a cancellation, report an issue or ask about an order, contact AV Studio and include your order number. AV Studio remains your customer-service contact even when a production partner prints or ships your order.
Questions about your order?
Use our contact form and include your AV Studio quote or order number. Review your final quote, order details and artwork proof before authorizing production.